Refund Policy
Returns
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Items may be returned within 7 days of delivery.
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To be eligible for a return, items must be:
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Unused, unopened, and in their original packaging.
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In the same condition you received them.
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For hygiene reasons, hair extensions, wigs, and beauty products cannot be returned once opened or used.
Refunds
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Once we receive and inspect your return, we’ll notify you of the status.
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Approved refunds will be processed within 5–10 business days back to your original payment method.
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Shipping fees are non-refundable.
Return Shipping
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Customers are responsible for return shipping costs unless the item received was defective or incorrect.
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We recommend using a trackable shipping service to ensure your return reaches us.
Non-Returnable Items
The following items cannot be returned or refunded:
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Opened or used hair products
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Gift cards
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Sale or clearance items